Data that we collect may include:
• Contact details such as your name and address and telephone number including email and social media account information if you contact us that way, and location information where we are referring you to local services or specialist clinics or labs;
• Information about services you have used or requested, customer service information such as compliments or complaints, opinions and survey responses, contact preferences, and information which our employees might record as they provide services to you or your animals. This may also include recording calls you make to some of our services;
• Financial information, including payments made, account and credit status;
• Information about how you use our websites and online services including social media pages, including technical identifiers such as cookies
We will collect this data so that:
• We can provide the services you are using or have requested, and manage payment for them as part of our contract with you;
• We can improve our services to you and other customers, including gathering feedback from you via surveys, as part of our legitimate business interests;
• We can manage our online and other services effectively and securely, as part of our legitimate business interests and legal obligations to you;
• We can meet regulatory obligations, to prevent or detect crime, or in the public interest, including protection of animal welfare;
• With your consent, so that we can provide you information about products and services that may be of interest.
If you do not want us to use some of your personal data, we may not be able to provide services to you – for example payment data or contact details.
We do not normally collect or use ‘special category’ data, such as religion, sexuality, or health data.
As well as using service providers to support our business, we might share information with other separate organisations who are also Controllers. This may include:
We have security and other measures in place to help protect your data and limit how it can be accessed or used, and to identify and handle suspected breaches of personal data and other security threats
We limit access to your personal data to those employees, agents, contractors, and service providers who have a need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality and other contractual terms to protect your data.
We will only retain your data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax or reporting requirements.
Under the UK and EU data protection law you have some important rights available to you. In summary, these include:
Some of these rights may be limited in some circumstances, or subject to exemptions. If you want to exercise your rights, or to make a complaint, please complete contact us at wyevalleyvets@yahoo.co.uk
If we cannot resolve a complaint as you would wish, you may also make a complaint to the UK Information Commissioner’s Office (ICO) via their website.